Question 1

What areas do you serve?

Accepted Answer

We serve Utah County, Salt Lake County, Summit County (Park City, Kamas) and Wasatch County (Heber City). This includes Provo, Orem, Lehi, American Fork, Pleasant Grove, Saratoga Springs, Eagle Mountain, Draper, Sandy, South Jordan, Park City, Kamas, Heber City, and surrounding communities.

Question 2

What's included in a recurring cleaning?

Accepted Answer

Our BR Standard recurring service covers every room: kitchen (countertops, stovetop, appliance exteriors, sink, cabinet fronts), bathrooms (toilet, shower, tub, mirrors, fixtures), bedrooms (dusting, bed straightening, nightstands), living areas (furniture, shelves, tables), and all floors (vacuuming, sweeping, mopping). We also clean baseboards, door frames, high-touch surfaces, and light switches every visit.

Question 3

How is pricing determined?

Accepted Answer

We price by visit, not by the hour. Your rate is based on the size of your home, the type of service, and any add-ons you choose. This means our team stays until the work is done right, focused on quality rather than the clock.

Question 4

What's the difference between BR Standard and BR Essential?

Accepted Answer

BR Standard is our premium recurring service with a comprehensive room-by-room methodology. BR Essential is our streamlined option: clean, honest, and effective, but without the deep-detail touches. Both deliver a clean home; Standard delivers the elevated experience.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many of our clients provide a key, garage code, or smart lock access. We confirm entry details before your first visit. If you prefer to be home, that's perfectly fine too.

Question 6

What's your cancellation policy?

Accepted Answer

Cancel or reschedule with 24+ hours notice at no charge. Cancellations with less than 24 hours notice may incur a late cancellation fee. Same-day cancellations or no-access situations may be charged up to the full service amount.

Question 7

Do you bring your own supplies and equipment?

Accepted Answer

Yes, we bring everything needed for a thorough clean, including professional-grade products and equipment. We also offer an Eco-Friendly Kit option featuring Koala Eco plant-based products.

Question 8

What if I'm not satisfied with the cleaning?

Accepted Answer

If any included area doesn't meet the BR Standard, contact us within 24 hours and we'll schedule a complimentary re-clean of the affected areas, no questions asked.